Lentor Ambulance Privacy Policy
1. Scope of Policy
This policy applies to all personal data in our possession or under our control, including data collected through:
- Ambulance service operations
- Patient intake forms and clinical documentation
- Telephone calls, emails, and electronic communications
- CCTV footage at our premises (if applicable)
- Medical devices or equipment used during transport
By providing us with your personal data, you consent to our processing of it in accordance with this Privacy Policy.
2. What Personal Data We Collect
We may collect the following types of personal data:
- Identification: Name, NRIC/FIN/passport number, date of birth, gender
- Contact Information: Phone number, email, residential address
- Health & Medical Information: Symptoms, diagnosis, allergies, medication history, vital signs, treatment given en route
- Emergency Contact Details
- Call Recordings: If you call our hotline (6250 2300)
- CCTV Footage: If present at our base or within ambulance interiors
- Location Data: Where it is necessary for dispatch and routing
3. Purposes for Data Collection
Your personal data may be used or disclosed for the following purposes:
- Facilitating safe and effective medical transport
- Coordinating with hospitals, clinics, and care facilities
- Maintaining patient transport records and case notes
- Emergency communication with family or caregivers
- Submitting medical data to regulatory bodies (e.g., MOH)
- Responding to medical audits, inspections or investigations
- Processing insurance claims or billing
- Staff training and quality assurance
- Incident reporting and risk management
- Legal or regulatory compliance
4. Disclosure of Personal Data
We may disclose your personal data to:
- Public hospitals and medical facilities
- Government agencies (e.g., MOH, SCDF)
- Insurance providers and legal representatives (where required)
- Data intermediaries and third-party service providers (e.g., electronic medical records vendors), who are contractually obligated to safeguard your data
- Any party where such disclosure is necessary to respond to an emergency or save a life
5. Consent & Withdrawal
You are deemed to have consented to our collection, use, and disclosure of your personal data for the stated purposes. You may withdraw consent by contacting us (see Section 9), although this may affect our ability to provide you with timely services.
6. Access and Correction
If you wish to access or correct your personal data, please submit your request to our Data Protection Officer. We may need to verify your identity and may charge a reasonable administrative fee.
7. Retention and Security
We retain your data for as long as necessary for legal, medical, and operational purposes, in accordance with MOH retention guidelines. We take reasonable steps to protect personal data from unauthorized access, use, or disclosure through:
- Role-based access control
- Encryption and secure data storage
- Regular audits and staff training
8. Third-Party Links
Our materials or emails may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to read their policies.
9. Contact Us
If you have any queries or feedback about this Privacy Policy, or wish to request access or correction of your personal data, please contact:
Phone: 6250 2300
Email: [email protected]
10. Policy Updates
We may revise this Privacy Policy from time to time to reflect changes in legal or operational requirements. The latest version will be published on our website or made available upon request.
Effective Date: 2 July 2025
Last Updated: 2 July 2025
Data Retention and Deletion
Data Retention
Lentor Ambulance Services retains personal information only for as long as necessary to provide ambulance dispatch, transportation, operational management, reporting, safety monitoring, compliance, and other related services.
Driver account information, employment-related information, trip records, dispatch records, location records, application usage logs, and other operational data may be retained for the duration of the user’s employment or engagement with Lentor Ambulance Services and for a reasonable period thereafter to satisfy legal, regulatory, audit, contractual, safety, and business requirements.
When personal information is no longer required for these purposes, it will be securely deleted, anonymized, or archived in accordance with applicable laws and company policies.
Account Management
Driver accounts within the application are created, managed, and controlled by Lentor Ambulance Services. Users cannot independently create accounts within the application.
When a driver’s employment or engagement ends, access to the application may be disabled, suspended, or removed by Lentor Ambulance Services.
Requesting Data Deletion
Users may request deletion of their personal information or account-related data by contacting Lentor Ambulance Services using the contact details provided below:
Email: [email protected]
Upon receiving a valid request, we will review the request and take appropriate action in accordance with applicable laws and operational requirements.
Data Deleted Upon Approval
Subject to legal and operational requirements, we may delete or anonymize:
- Driver profile information
- Application account information
- Contact information
- Application usage data
- Other personal information that is no longer required
Data That May Be Retained
Certain information may be retained after a deletion request where required for:
- Legal and regulatory compliance
- Audit requirements
- Safety investigations
- Dispute resolution
- Fraud prevention and security purposes
- Business record-keeping obligations
- Contractual obligations
Such retained information will only be kept for the period required by applicable laws or legitimate business needs.
User Rights
Users may request access to, correction of, or deletion of their personal information by contacting Lentor Ambulance Services.
We will respond to requests within a reasonable timeframe and in accordance with applicable data protection laws.
Contact Information
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:
Lentor Ambulance Services
Email: [email protected]
Effective Date: 8 June 2026 Last Updated: 8 July 2026