Data Retention and Deletion
Data Retention
Lentor Ambulance Services retains personal information only for as long as necessary to provide ambulancedispatch, transportation, operational management, reporting, safety monitoring, compliance, and otherrelated services.
Driver account information, employment-related information, trip records, dispatch records, locationrecords, application usage logs, and other operational data may be retained for the duration of the user’semployment or engagement with Lentor Ambulance Services and for a reasonable period thereafter tosatisfy legal, regulatory, audit, contractual, safety, and business requirements.
When personal information is no longer required for these purposes, it will be securely deleted, anonymized, or archived in accordance with applicable laws and company policies.
Account Management
Driver accounts within the application are created, managed, and controlled by Lentor Ambulance Services.Users cannot independently create accounts within the application.
When a driver’s employment or engagement ends, access to the application may be disabled, suspended,or removed by Lentor Ambulance Services.
Requesting Data Deletion
Users may request deletion of their personal information or account-related data by contacting LentorAmbulance Services using the contact details provided below:
Email: [email protected]
Upon receiving a valid request, we will review the request and take appropriate action in accordance withapplicable laws and operational requirements.
Data Deleted Upon Approval
Subject to legal and operational requirements, we may delete or anonymize:
- Driver profile information
- Application account information
- Contact information
- Application usage data
- Other personal information that is no longer required
Data That May Be Retained
Certain information may be retained after a deletion request where required for:
- Legal and regulatory compliance
- Audit requirements
- Safety investigations
- Dispute resolution
- Fraud prevention and security purposes
- Business record-keeping obligations
- Contractual obligations
Such retained information will only be kept for the period required by applicable laws or legitimate businessneeds.
User Rights
Users may request access to, correction of, or deletion of their personal information by contacting LentorAmbulance Services.
We will respond to requests within a reasonable timeframe and in accordance with applicable data protection laws.
Contact Information
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:
Lentor Ambulance Services
Email: [email protected]