Lentor Ambulance Privacy Policy

 

1. Scope of Policy

This policy applies to all personal data in our possession or under our control, including data collected through:

  • Ambulance service operations

  • Patient intake forms and clinical documentation

  • Telephone calls, emails, and electronic communications

  • CCTV footage at our premises (if applicable)

  • Medical devices or equipment used during transport

By providing us with your personal data, you consent to our processing of it in accordance with this Privacy Policy.

2. What Personal Data We Collect

We may collect the following types of personal data:

  • Identification: Name, NRIC/FIN/passport number, date of birth, gender

  • Contact Information: Phone number, email, residential address

  • Health & Medical Information: Symptoms, diagnosis, allergies, medication history, vital signs, treatment given en route

  • Emergency Contact Details

  • Call Recordings: If you call our hotline (6250 2300)

  • CCTV Footage: If present at our base or within ambulance interiors

  • Location Data: Where it is necessary for dispatch and routing

3. Purposes for Data Collection

Your personal data may be used or disclosed for the following purposes:

  • Facilitating safe and effective medical transport
  • Coordinating with hospitals, clinics, and care facilities
  • Maintaining patient transport records and case notes
  • Emergency communication with family or caregivers
  • Submitting medical data to regulatory bodies (e.g., MOH)
  • Responding to medical audits, inspections or investigations
  • Processing insurance claims or billing
  • Staff training and quality assurance
  • Incident reporting and risk management
  • Legal or regulatory compliance

4. Disclosure of Personal Data

We may disclose your personal data to:

  • Public hospitals and medical facilities
  • Government agencies (e.g., MOH, SCDF)
  • Insurance providers and legal representatives (where required)
  • Data intermediaries and third-party service providers (e.g., electronic medical records vendors), who are contractually obligated to safeguard your data
  • Any party where such disclosure is necessary to respond to an emergency or save a life

5. Consent & Withdrawal

You are deemed to have consented to our collection, use, and disclosure of your personal data for the stated purposes. You may withdraw consent by contacting us (see Section 9), although this may affect our ability to provide you with timely services.

6. Access and Correction

If you wish to access or correct your personal data, please submit your request to our Data Protection Officer. We may need to verify your identity and may charge a reasonable administrative fee.

7. Retention and Security

We retain your data for as long as necessary for legal, medical, and operational purposes, in accordance with MOH retention guidelines. We take reasonable steps to protect personal data from unauthorized access, use, or disclosure through:

  • Role-based access control
  • Encryption and secure data storage
  • Regular audits and staff training

8. Third-Party Links

Our materials or emails may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to read their policies.

9. Contact Us

If you have any queries or feedback about this Privacy Policy, or wish to request access or correction of your personal data, please contact:

Phone: 6250 2300
Email: [email protected]

10. Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in legal or operational requirements. The latest version will be published on our website or made available upon request.

Effective Date: 2 July 2025
Last Updated: 2 July 2025